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“We at NASB intentionally sought
a consulting partner that would listen and understand our unique
business focus, then ensure the core processing vendors
understood it, too. Next Step is that firm. They took the time
to get to know us and to help us identify which core system best
addressed our particular needs, instead of recommending a
generic bank solution. Next Step’s core selection process gave
us confidence that we were making the best decision for our
bank, as a whole. With their help during contract negotiations,
we obtained strong vendor commitments, ideal pricing, and are
now positioned for a highly successful conversion.”
Keith Cox,
President
North American Savings Bank (NASB)
"At Redstone, we never do things in a small way and our system conversion was no
different. We essentially changed everything in our credit union and we chose
Next Step to help us achieve this major change. Their methods are thorough,
detailed and effective. Next Step was not a stop by and see how you are doing
company; they were here from beginning through completion and became part of us
- they were involved in helping us make critical decisions and follow through
those plans to success. We would choose Next Step again and are committed to
their methodologies because they work."
Mike Goodman, EVP
Redstone Federal Credit Union
"We had been on
our current system for 16 years and determined it was time for
our due diligence to make sure we had the best for us. From the
beginning it was evident using Next Step was the right move for
us.
With Next Step’s help we were able to not only make the best
decision for us, but to see the shortcomings we had and realize
without fixing all parts of the whole we would not have been any
better off than before we started the process. I highly
recommend the staff and management of Next Step to help anyone
with a decision that is this important.
I always remember the saying it is important to know what you
are good at but it is just as important to know what you are not
good at and find the professional resources to assist you in
that endeavor. Next Step is that professional resource.”
Sarah O'Brien,
EVP Controller
NavyArmy Federal Credit Union
“This was a crowning
achievement in our history. All our hard work paid off in
establishing a bright future for Liberty Bank. Obviously, this
project has touched every corner of our business. We succeeded
in reorienting the bank away from processing transactions and
toward serving customers. We built capacity for the increased
business we are attracting to the bank through creative
advertising and outstanding products and service. And we made a
great team even greater by exposing its members deeply to other
areas of the bank. Using Next Step's systematic project
management approach and assistance, and with active involvement
of all of our new partners and the tremendous teamwork we
fostered over the past 14 months, we are writing the next great
chapter for Liberty Bank.”
Chandler J. Howard, President and CEO
Liberty Bank
"Next Step brought a systematic
process that ensured we “dotted all the i's and crossed all the
t’s".
Next Step provided insight and counsel, and truly became part of
the team at Union Savings Bank. I am very grateful to the Next
Step team."
Marie T. O'Neill, SVP
Union Savings Bank
"Next Step’s comprehensive,
disciplined and proven approach to project management, combined with
an experienced, versatile and thoroughly professional team have
made them the right choice for Independence on no less than six
major initiative rollouts. Whether it’s a vendor search, merger/acquisition
integration or new service
introduction, Next Step approaches the engagement with a consistent passion
for excellence. Their team balances
the client’s day-to-day business responsibilities with the respective
project at hand. Independence has
most certainly benefited from its association with Next Step."
Terry Mitchell
President Community Banking
Independence Community Bank
"It would have been impossible for
us to do our project on our own without the level of detail afforded us by
Next Step. From the creation of the RFP through the detailed evaluation
process and the subsequent implementation Next Step’s professionalism,
knowledge of the various vendors and decision making process was invaluable.
Keith McCarthy, CFO
Picatinny Federal Credit Union
Bucky Sebastian will
tell you that he is very proud of his entire conversion team for
achieving one of the best conversions in history, “and that team
includes our partner, Next Step. Next Step was here throughout
the project, helping us proactively manage the risks; I can
honestly say that surprises were not an issue. Next Step
complemented my strong team and helped us prepare ahead of time,
allowing us to focus on getting our members ready; this made a
big difference. I was proud to introduce Next Step to my Board
and retain bragging rights that they are one of the best
decisions we made.”
Bucky Sebastian, President & CEO
GTE Federal Credit Union
"Next Step's expert
assistance was well worth the investment. Getting their insights
was invaluable, and one of the smartest things we did. They
helped catch unknown factors that you wouldn’t think of because
you don’t do this every day. Next Step knows this business and
brought discipline, methodology, expertise and a calming
influence during this substantial change. The conversion
included multiple complex systems ending in a great success
story. I would have to say I am as happy as a gopher in loose
dirt."
John Thompson, CIO
GTE Federal Credit Union
"Municipal Credit
Union has a very large membership, so managing the risks
associated with a vendor selection is extremely important to us.
Next Step's Vendor Comparison process including the vendor
contract negotiations was extremely thorough and identified the
functionality issues/surprises prior to signing contracts with
the vendor. Their process was unique and provided the results we
needed to meet our objectives. After the vendor selection, we
chose Next Step to manage the conversion to the new core system
because of their professionalism and specialized expertise."
Kam Wong, President & CEO
Municipal Credit Union
After their conversion, Kam wanted
to add the following comments:
"We used Next Step’s process from start to finish
beginning with our system selection through conversion. They
brought to us seasoned experience and hands-on project
management assistance that complemented the hard work of our
internal team and our new vendor. I am very pleased to say our
go-live conversion set a standard in this industry. I am proud
of the team and Next Step's contribution."
Kam Wong, President & CEO
Municipal Credit Union
"We have a great team
at Fairwinds and we took on the challenge of the conversion with
a sharp focus on ensuring the highest level of member service.
Next Step brought expertise that helped my entire team manage
the risks and get the job done on time; this partnership made a
difference in our results. I would recommend Next Step to any
CEO looking to achieve a successful core system initiative.”
Larry Tobin, President & CEO
Fairwinds Credit Union
"As CIO, I will tell you that Next Step made our life easier and
saved time and frustration as our teams moved through the
changes necessary to secure a great conversion and to get the
benefits available through the technology investment. Next Step
is focused and knows the risks that have to be addressed during
a core system initiative - they got us prepared and helped
instill the confidence to execute the plan as expected. We have
a great team with a lot of experience; however, my opinion is
that Next Step is one of the best resources any financial
institution can access during a core system initiative."
Charlie Lai, EVP & CIO
Fairwinds Credit Union
"We retained Next Step to expedite the technology changes
and manage the associated risks while we concentrate on growing our business.
We considered several alternatives and Next Step was chosen because of their strong
references, extensive conversion experience and risk management approach. They are
hands-on, practical, and have kept us prepared and ahead of the game. The project is
organized, well managed, and everyone knows what is expected. They are making a real
difference in our ability to achieve our goals for the new technology environment."
Wayne Grosse, EVP
Bethpage Federal Credit Union
"Next Step's project management
methodology is extremely valuable, particularly
for large initiatives such as acquisitions and system conversions. Their process
ensures that all areas of the Bank work in concert toward a common goal and
their recommendations for process improvements have been meaningful,
provocative, and practical."
Tony Morris, SVP
Atlantic Bank of New York
"Next Step is disciplined and brought excellent project management expertise and
methods as a complement to our internal and vendor resources, ensuring we met
our deadlines and achieved our project objectives. They are professional and
keep the team focused through completion."
Catherine Papayiannis, COO
Carver Bank
"As Liberty Bank's internal Project Manager, Next Step provided me with the
right system evaluation and conversion methods, tools and guidance to make sure
that not only was our conversion one of the best successes in banking history,
but we were also prepared to really use the new technology to improve the way we
work and service our customers. Everyone on the team is very proud of what we
accomplished with Next Step's detailed assistance. We have made positive changes
in how we manage large projects and are now equipped as a very strong team, to
continue ongoing improvements."
Jamie Tuttle, VP Information Technology
Liberty Bank
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Growing Institutions Embracing
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With the benefit of Executive
Management sponsorship, Next Step is able to
produce extraordinary results during high-risk
technology initiatives.
Federal
Credit Union - New Jersey ($2.03 Billion,
136,300
Members)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
Growing Community Bank -
Massachusetts ($1.0 Billion)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
Federal
Credit Union - Texas ($5.2 Billion,
225,000
Members)
- Core System Vendor Evaluation and
Selection
(including Ancillary
Systems)
- Vendor Contract Negotiations
Growing Community Bank -
Connecticut ($1.3 Billion)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
Federal
Credit Union - California ($1.20 Billion,
47,800
Members)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
Federal
Credit Union - Pennsylvania ($486 Million,
44,800
Members)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
Growing Credit Union -
Washington ($1.0 Billion,
98,000
Members)
- Core System Conversion Management
(including Ancillary Systems)
Large
Credit Union - Georgia ($1.5 Billion,
150,600
Members)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
- Core System Conversion Management
(including Ancillary Systems)
Growing Credit Union -
Michigan
($1.5 Billion)
- Core System and Online Banking Decision
for Merged Credit Unions
- Merger Conversion Management (All
Systems)
Savings Bank - Missouri ($1.5 Billion)
- Core System Vendor Evaluation and
Selection
(including Ancillary Systems)
- Vendor Contract Negotiations
- High Impact
Process Improvement
- Core System Conversion Management
(including Ancillary Systems)
Federal
Credit Union - Pennsylvania ($434 Million,
26,700
Members)
- Core System and Online Banking
Functionality Gap Analysis
- Vendor Contract Negotiations
Growing
Credit Union - Florida ($667 Million,
68,000
Members)
- Merger Conversion Risk Management (All
Systems)
- Vendor Contract Negotiations
Federal
Credit Union - Hawaii ($1.13 Billion,
75,200
Members)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
- Core System Conversion Management
(including Online Banking and Ancillary Systems)
Commercial Bank - New York
($1.69 Billion)
- Project Management Advisory Services
- Project Management, Testing, and
Training Methodologies for Technology
Initiatives
Community Bank - Connecticut
($3.3 Billion)
- Core System and Teller/Platform System Gap
Analysis
- Core System Vendor Evaluation and
Selection (including Ancillary Systems)
- Vendor Contract Negotiations
- Core System Conversion Management
(including Ancillary Systems)
- High-Impact Process Improvement
- Internet Banking Conversion Management
(Consumer and Business/Commercial)
- Online Account Open and Fund
Vendor Selection and Implementation
Federal Credit Union - Washington DC ($3.05 Billion,
65,900 Members)
- Vendor Contract Negotiations
- Core System Conversion Management
(including Online Banking and Ancillary
Systems)
- High Impact Process Improvement
Large
Credit Union - Iowa ($1.7 Billion,
157,000
Members)
- Core System Vendor Evaluation and
Selection
(including Ancillary Systems)
- Vendor Contract Negotiations
Savings Bank - Connecticut
($1.7 Billion)
- Vendor Contract Negotiations
- Internet Banking Conversion Management
- Core System Merger Conversion (All
Systems)
Credit Union - Maryland ($1.8 Billion, 252,800
Members)
- Core System Vendor Evaluation and
Selection
(including Ancillary Systems)
- Vendor Contract Negotiations
- Core System Conversion Management
(including Ancillary Systems)
Credit Union - Texas ($1.26 Billion, 142,600
Members)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
- Core System Conversion Management
(including Online Banking and Ancillary Systems)
- High Impact Process Improvement
- Card Processing Vendor Selection
and Conversion
Federal Credit Union - North Carolina ($1.09 Billion,
112,000 Members)
- Vendor Contract Negotiations
- Core System Conversion Management
(including Ancillary Systems)
- High Impact Process Improvement
Credit Union Service Organization - Colorado (50+
Credit Unions)
- Technology Assessment
Community Bank - New York City ($810 Million)
- Core System Acquisition Conversion (All
Systems)
Credit Union - Alabama ($2.89 Billion, 331,000
Members)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
- Core System Conversion Management
(including Online Banking and Ancillary
Systems)
- Credit and Debit Card Vendor
Evaluation
- High Impact Process Improvement
- Business Planning
Credit Union - Maryland ($862 Million,
94,300 Members)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
- Core System Conversion Management
(including Online Banking and Ancillary Systems)
- High Impact Process Improvement
Credit Union - California ($837 Million,
50,200
Members)
- Enterprise Wide Technology Assessment
(Core System and Key Ancillary Systems)
Credit Union - California ($1.46 Billion, 69,900
Members)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
- Core System Conversion Management
Community Bank - New York City & Long Island
($24.2 Billion)
- Core System Acquisition Conversions (2)
(All Systems)
- Bank Merger and Procedure Standardization
Credit Union - Rhode Island ($1.05 Billion,
44,300
Members)
- Core System Vendor Evaluation and
Selection
(including Ancillary Systems)
- Vendor Contract Negotiations
Credit Union - California ($787 Million,
24,600
Members)
- Core System Vendor Evaluation and
Selection (including Online Banking and
Ancillary Systems)
- Vendor Contract Negotiations
- Enterprise Wide Process Improvement
- Core System Conversion Management
(including Online Banking and Ancillary
Systems)
- High Impact Process Improvement
Credit Union - Michigan ($818 Million, 88,500 Members)
- Core System Vendor Evaluation and Selection for
Merged Credit Unions
- Vendor Contract Negotiations
-
Core System Major Release Implementation
- Core System Conversion Management
for Merged Credit Unions (All Systems)
Community Bank - New York City
($17.9 Billion)
- Core System Conversion Management
- Branch Capture Automation
- Teller and Platform System Vendor
Comparison and Selection
- Teller and Platform System Conversion
Management
- Core System Acquisition Conversions (3)
- Call Center System Vendor Comparison and
Selection
- Call Center Establishment and System
Implementation
- Core System Vendor Comparison and
Selection
- Vendor Contract Negotiations
- Check Processing Vendor Comparison and
Selection
- Check Processing Migration/Conversion
- Technology Due Diligence Research for
Prospective Acquisitions
Credit Union - Massachusetts ($652
Million, 50,000 Members)
-
Core
System Vendor Evaluation and Selection
(including Ancillary Systems)
- Vendor Contract Negotiations
- Core System Conversion Management
(including Ancillary Systems)
Savings Bank - Long Island, NY
($10.7 Billion)
- Core System Vendor Comparison and Selection for
Merged Banks
- Core System Acquisition Conversion (All
Systems)
- Bank-Wide Process Improvement Initiative
- Data Processing Cost Analysis (Outsourcing
vs. In-House)
Credit Union - Texas ($407 Million, 49,700
Members)
- Core System Vendor Evaluation and
Selection
(including Ancillary Systems)
- Vendor Contract Negotiations
- Core System Conversion Management
(including Ancillary Systems)
- Card Process Vendor Selection and
Conversion
Credit Union - Wisconsin ($184 Million, 24,700
Members)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
- Core System Conversion Oversight
(including Online Banking and Ancillary Systems)
Federal Credit Union - Florida ($2.16 Billion,
202,900 Members)
-
Core
System Conversion Management (including
Ancillary Systems)
Credit Union - Texas ($664 Million, 64,400
Members)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
- Development of Master Plan for
Improvement Initiative with Incumbent Vendor
Credit Union - New York City ($1.36 Billion,
293,200 Members)
-
Core
System Vendor Evaluation and Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
- Core System Major Release Implementation
- Core System Conversion Management
(including Online Banking and Ancillary
Systems)
- Credit Card Conversion Management
Commercial Bank - New York
City ($3.3 Billion)
- Core System Acquisition Conversion
- Bank-Wide Process and System Utilization
Improvement
- Teller and Platform System Conversion
Management
- Staff Mentoring on Project Management
- Development of New Strategic Planning
Process
Federal Credit Union - Long
Island, NY ($3.1 Billion, 149,000 Members)
- Core System Conversion Management
(including Online Banking and Ancillary Systems)
- High-Impact Process Improvement
Credit Union - Florida ($1.73 Billion,
148,300 Members)
-
Core System Conversion Management
(including Ancillary Systems)
Commercial Bank - New Jersey
($2.86 Billion)
- Bank-Wide Process and System Utilization
Improvement
- Policy and Procedure Development
- Core System Acquisition Conversion
- Item Processing Conversion
Federal Credit Union - New York ($664 Million, 46,300
Members)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
- Core System Conversion Management
(including Online Banking and Ancillary Systems)
Federal Credit Union - Minnesota ($596 Million,
57,840
Members)
- Core System Planning
- Vendor Contract Advice and Counsel
Federal Credit Union - Indiana ($317 Million, 32,800
Members)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
- Core System Conversion Management
(including Online Banking and Ancillary Systems)
Community Bank - Texas
($742 Million)
- Core System Acquisition Conversion (All
Systems)
- Bank-Wide Real-Time to POD Migration (With
Full Imaging Capabilities)
- Bank-Wide Process and System Utilization Improvement
-
Staffing Efficiency Review
Credit Union - Florida ($667 Million, 68,000
Members)
- New Core System Risk Assessment
- Vendor Contract Evaluation
- Core System Merger Conversion (All
Systems)
Thrift and Community Bank -
Chicago ($6.0 Billion)
- Core System Acquisition Conversion
- Teller and Platform System Conversion
Management
Federal Credit Union - New Jersey ($236
Million, 15,700
Members)
- Core System Vendor Evaluation and
Selection
(including Online Banking and Ancillary
Systems)
- Vendor Contract Negotiations
- Development of Master Plan for
Improvement Initiative with Incumbent Vendor
- Project Administration of
Improvement Initiative Roll-out
Twenty-One Bank Holding
Company - Maryland ($11.1 Billion)
- Core System Conversion Management (21 Banks)
- Bank-Wide Process Improvement Initiative
- Establishment of a Project Management
Office
Commercial Bank - Maryland
($1.8 Billion)
- Core System Conversion Management
- Teller and Platform System Implementation
- Bank-Wide Process Improvement
- Core System Acquisition Conversion
Credit Union - Michigan ($294 Million,
42,500 Members)
-
Core System Conversion Management
(including Online Banking and Ancillary
Systems)
Community Bank - Ohio ($1.4
Billion)
- Loan Origination System Implementation
- Full-Service Call Center Strategy
Development
- Bank-Wide Process and System Utilization
Improvement
- Staffing Efficiency Review
Community Bank - Connecticut
($2.1 Billion)
- Item Processing Vendor Comparison and
Selection
- Vendor Contract Negotiations
- Item Processing/Check Imaging Conversion
Management
- Process Improvement (Imaging)
- Call Center Computer Telephony Integration
(CIT.) Evaluation
Thrift and Community Bank -
New York City ($553 Million)
- Item Processing/Check Imaging Conversion
Management
- Process Improvement (Imaging)
Client
References
Please contact Linda Vick
lvick@nextstepinc.com
for a list of client names and phone numbers.
Every Next Step client will be happy to reference
our services to
you.
"To a person,
Next Step is the best consulting firm
that I have
worked with."
David Perkins,
VP of Information Technology
State Employees Credit Union of Maryland
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