CU*Answers

CU*Answers and Start-Up Credit Union, Growing Oaks, Joining Forces

October 2, 2020 - CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, and Growing Oaks Credit Union, the Kansas City, Missouri-based start-up credit union, announced that their two cooperatives will be working together in preparation for the credit union’s launch December 2020 by deploying the CUSO’s CU*BASE® core data processing suite.

CU*Answers Completes CPI Process Automation Project

September 25, 2020 - CU*Answers continues to improve and enhance data center processing and has just completed the rollout of new systems for processing Collateral Protection Insurance (CPI) files for its clients.

Changes in CU*BASE Architecture Paves the Way for New Application Development Options

September 24, 2020 - CU*Answers’ data center group, OpsEngine, has started a new project that will make significant changes in the architecture of CU*BASE, allowing capabilities that were previously limited.

CU*Answers Credit Unions Will be Able to Manage their Own Mobile App Features

September 10, 2020 - The CU*Answers Mobile Technologies Group will be offering credit unions access to CU Publisher to maintain their mobile app content, including advertisements, button links, branch information, and much more.

CU*Answers Evaluating Expanded ID Verification Technology

September 10, 2020 - CU*Answers is evaluating the use of ID verification technology provided by DAON’s IdentityX platform, to enable a member to digitally verify their identity by uploading pictures of an identity document (driver’s license, passport, state ID, etc.) and a photo of themselves. This technology could be used in a variety of different products ranging from online account opening, loan applications, e-signature, or any process where you want to ensure you are working with the correct person in a digital transaction.

Greenwood Municipal Federal Credit Union Signs Core Data Processing Contract with CU*Answers

September 8, 2020 - CU*Answers announced that South Carolina-based Greenwood Municipal Federal Credit Union recently executed a contract to change its existing core data processing platform to the CU*Answers CU*BASE® system, the CUSO’s flagship solution.

Cumberland County Federal Credit Union Launches New Website

September 1, 2020 - CU*Answers Web Services recently announced that Cumberland County FCU has launched a new website. The site has a number of features that make it great for credit union members.

Affinity Credit Union Launches New Website

September 1, 2020 - CU*Answers Web Services recently announced that Affinity Credit Union (Des Moines, IA) has launched a new website. The site features a login for It’s Me 247 Online Banking, featured rates, a section for new members to join, featured links, a section focusing on their app, and links to shared branches and ATMs.

Chippewa County Credit Union Launches New Website

September 1, 2020 - Chippewa County Credit Union launched a new website this week, announced CU*Answers Web Services. Designed with members in mind, the home page features rotating special offer banners, featured rates, quick links to important information, member news, and quick links to ATMs and shared branches via the Co-Op network.

CU*Answers Announces 1-Click Credit Cards

August 27, 2020 - CU*Answers, the 100% credit union-owned data processing CUSO, is helping credit unions look for new ways to expand their lending portfolio. Retailer Loan departments now have a way to change their games for the future.

AuditLink Forms Strategic Alliance with CPA Firm Lillie & Company

August 18, 2020 - AuditLink, the audit and compliance division of CU*Answers, is proud to announce a strategic alliance with Lillie & Company, a CPA firm that works exclusively with credit unions. The alliance was created for several reasons, but the most important was to ensure AuditLink’s clients will receive a quality audit by a well-known credit union audit firm that performs BSA, ACH, and SAFE Act audits with a deep knowledge of CU*Answers and CU*BASE®.

CU*Answers Completes IBM System Upgrades Across Network

August 17, 2020 - CU*Answers, the West Michigan-based core data processor, recently completed all 2020 scheduled IBM Power i hardware and software upgrades across all partner and client self-processing networks. Upgrades included installing nine new machines and upgrading to IBM’s v7.3 operating system across the network.

CU*Answers Publishes Mid-Year Revision to Business Continuity Plan

August 17, 2020 - On August 5, 2020, CU*Answers announced and published a mid-year revision to their Business Continuity Plan for review by credit unions on the CU*BASE platform to document changes made during the preparation and response to the pandemic outbreak and government stay-at-home mandates across the country.

Day Air Credit Union Adopts ACH Payment Advice Toolkit for Paying Vendors

August 17, 2020 - Given the new feature available within the 20.07 CU*BASE software release to submit a PDF of ACH payments made to vendors, Day Air Credit Union (Dayton, OH) quickly adopted this strategy with the assistance of the CU*Answers Earnings Edge team.

CU*Answers Assists Cincinnati Interagency Federal Credit Union in Converting their Credit Card Portfolio into CU*BASE

July 29, 2020 - The CU*Answers SettleMINT EFT team converted 628 credit card loans for Cincinnati Interagency Federal Credit Union to the CU*BASE® online credit card platform. Cincinnati Interagency Federal Credit Union, located in Cincinnati, OH, has brought their credit card portfolio in-house.

Mission City Credit Union and Gabriels Community Credit Union Become Newest Owners of Cooperative CUSO CU*Answers

July 29, 2020 - CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, announced that two credit unions have purchased ownership shares in the company. Santa Clara, California-based Mission City Credit Union and Lansing, Michigan-based Gabriels Community Credit Union became the CUSO’s 137th and 138th shareholders respectively.

Virtual StrongBox Introduces Organization Collaboration StrongBox to CU*Answers Credit Union Clients

July 21, 2020 - Virtual StrongBox, Inc. recently announced the release of its latest product – Organization Collaboration StrongBox. The technology eliminates the pain points in existing document exchange workflow and secure email products when exchanging files and data between the credit union and its members, businesses and external third parties.

CU*Answers and Traverse Catholic Roll Out New Platform

July 21, 2020 - CU*Answers, the 100% credit union-owned data processing CUSO, will be rolling out a new platform for online credit cards in November with Traverse Catholic FCU.

Maui Teachers Federal Credit Union Inks Contract to Convert to CU*BASE

July 14, 2020 - CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, announced that Maui Teachers Federal Credit Union will be joining its cooperative network following an early 2021 conversion to the CU*BASE core data processing suite.

CU*Answers Welcomes AllWealth Federal CU

July 14, 2020 - The CU*Answers Conversions team converted over 2,600 members for AllWealth FCU to the data processor’s CU*BASE® platform in June. AllWealth FCU, located in Hamilton, OH, converted from the Finastra platform.

Remote Data Capture Achieves Record Usage Among CU*Answers Credit Unions

July 14, 2020 - The CU*Answers remote data capture (RDC) program has achieved unprecedented success, with over ninety percent of clients having implemented the offering.

CU*Answers and Daon Extend Partnership to Deliver Biometric Authentication to Credit Union Members

June 23, 2020 - Daon, a global leader in biometric identity technology, and CU*Answers, the Grand Rapids, Michigan-based cooperative Credit Union Service Organization (CUSO), today announced their partnership, which delivers secure and convenient authentication solutions to more than 160 credit unions and their members, will be extended for an additional three years.

CU*Answers Item Processing Adds Four New Check Processing Clients

June 17, 2020 - Bragg Mutual Federal Credit Union (Fayetteville, NC), UP Connection Federal Credit Union (Omaha, NE), AllWealth Federal Credit Union (Hamilton, OH) and Portsmouth Schools Federal Credit Union (Portsmouth, VA) recently converted to CU*Answers Item Processing for their member check processing.

CU*Answers Adds 3rd Party Vendor Integrations

June 4, 2020 - CU*Answers recently announced that its Developer's Help Desk (DHD) completed 81 custom projects during its second fiscal quarter, including two recent 3rd party vendor integrations.

CU*Answers Assisted Empire One Federal Credit Union in Converting their Credit Card Portfolio into CU*BASE

June 4, 2020 - The CU*Answers SettleMINT EFT Team converted over 1,500 credit card loans for Empire One Federal Credit Union to CU*BASE online credit card platform. Empire One Federal Credit Union, located in West Seneca, NY, brought their credit card portfolio in-house.

AdvantageCIO Introduces New Managed Vulnerability Service

June 4, 2020 - AdvantageCIO, the strategic technology consulting division of CU*Answers, recently announced a new bundled offering: Managed Vulnerability Services. �We�ve had a lot of credit union client requests for help with more frequent internal and external vulnerability testing and reporting,� said Matt Sawtell, VP of Managed Technology Services.

CU*Answers Network Services Rolls Annual Tune Up Service into Complete Care

June 4, 2020 - CU*Answers Network Services (CNS) recently announced that starting in June 2020, it is offering an annual tune up to all Complete Care clients. The tune up reviews a client's managed environment against ever evolving best practices and then engages senior technical resources to review with the client and make adjustments to improve security posture, performance and availability.

Collections Gets a Returning Client

June 3, 2020 - The Lender*VP Collections team at CU*Answers has added another client to their expanding list bringing the current total to 24. $181M-BlueOx Credit Union based in Michigan has over 22,000 members.

CU*Answers Continuing to Improve Accounts Payable System

May 26, 2020 - In late 2017, core data processor CU*Answers released some sweeping changes to the Accounts Payable (A/P) system in CU*BASE® making it easier to process invoice payments and adding the ability to pay vendors via ACH. Coming in July, credit unions will have the ability to automatically generate a payment advice email (with comments) to notify the A/P vendor that a payment was made.

CU*Answers Expands Retention for Online Reports

May 26, 2020 - CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, recently announced increased history for reports in the CUSO's native archival solution, CU*Spy.

Ingersoll Rand FCU Converts to CU*Answers

May 26, 2020 - CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, recently completed a core data processing conversion in the state of Pennsylvania with its launch of CU*BASE® at Athens, PA-based Ingersoll Rand Federal Credit Union.

Lender*VP Offers More Ideas for Loan Relief Solutions to Credit Union Members

May 7, 2020 - True to the cooperative spirit and commitment to "doing it together", Lender*VP is offering more ways for credit unions to help members get through tough times. The lending professionals at CU*Answers have compiled step-by-step guides to help with providing simple loan relief solutions.

New Partnership Between CU*Answers and MY CU Services Has Already Yielded 15 Signings

May 5, 2020 - In late February, CU*Answers, Inc., the Grand Rapids, Michigan-based cooperative CUSO, and MY CU Services, the payment and technology CUSO of Vizo Financial, announced their sales partnership to the marketplace, and it didn't take long for the CUSOs to sign their first group of core data processing contracts.

CU*Answers Welcomes TLCU Financial

April 30, 2020 - The CU*Answers Conversions team converted over 4,200 members for TLCU Financial to the data processor's CU*BASE® platform in February.

CU*Answers to Expand Skip-pay Options in the CU*BASE LOS

April 30, 2020 - CU*Answers has launched a development project to expand its already robust set of offerings that allow credit unions to offer skip-pay options to their members.

FOCUS Credit Union Launches New Website

April 15, 2020 - FOCUS Credit Union, in Wauwatosa, WI recently updated their website. The new site has a clean responsive design, improved functionality and enhanced rich content. Additionally, the site includes new featured products, direct login widget dropdown, and integrated site search.

CU*Answers Collections Signs Returning Client

April 14, 2020 - The Lender*VP Collections team at CU*Answers has added a returning client to their list bringing the current total to twenty-three. The $12 million credit union based in Michigan has over 1,700 members. “We are excited to see that credit unions know the importance of managing their collections portfolio,” said Jerry Collins, the collections team manager.

Rio Grande Valley Credit Union Signs Core Data Processing Contract with CU*Answers

April 8, 2020 - CU*Answers announced that $109M Harlingen, Texas-based Rio Grande Valley Credit Union recently executed a contract to change its existing core data processing platform to CU*BASE®, the CUSO’s flagship solution. Over 16,300 Rio Grande Valley Credit Union members will be converted in April 2021.

MidUSA Credit Union Launches New Website with CU*Answers Web Services

April 8 2020 - MidUSA Credit Union (Middletown, OH) recently announced the launch of their new website. The website has a modern striped design featuring large banners for promotions, featured rates, featured products, member feedback and current news all on the home page.

Santa Barbara County Federal Credit Union Converts to CU*Answers Item Processing

April 1, 2020 - Santa Barbara County Federal Credit Union (Santa Barbara, CA) recently converted to CU*Answers Item Processing for their Member Check Processing. As a core CU*BASE client of CU*NorthWest, the credit union receives unlimited free member check image copies and free implementation of member check images to It’s Me 247, CU*Answers’ online banking platform!

CU*Answers Assists AdventHealth Credit Union in Converting Credit Card Portfolio into CU*BASE

March 30, 2020 - The CU*Answers SettleMINT EFT Team converted 1,439 credit card loans for AdventHealth Credit Union to CU*BASE online credit card platform.

CU*Answers Helps Cumberland County FCU Deploy New IBM Core Servers

March 26, 2020 - In a collaborative project, CU*Answers, Inc., the Grand Rapids, Michigan-based cooperative CUSO, worked closely with technicians from Falmouth, Maine-based Cumberland County Federal Credit Union and Yankton, South Dakota-based data center CUSO Site-Four, to complete the installation of new IBM POWER9 core servers to run the credit union’s core operations.

CU*Answers Adds Three New 3rd Party Integrations

March 26, 2020 - CU*Answers recently announced that its Developer’s Help Desk (DHD) has completed 88 custom projects during its first fiscal quarter, including 3 new third-party vendor integrations.

CU*Answers Launches Person-2-Person, Fully Integrated and Native Offering by Payveris for Building Trades Federal Credit Union

March 26, 2020 - CU*Answers and Payveris, have partnered to provide a fully integrated Person-to-Person (P2P) payment experience for credit unions and their members. This is a standalone P2P offering that allows members the freedom to pay anyone.

CU*Answers Assists H.P.C. Credit Union in Converting Credit Card Portfolio into CU*BASE

March 16, 2020 - The CU*Answers SettleMINT EFT Team converted 1,227 credit card loans for H.P.C. Credit Union to CU*BASE online credit card platform. H.P.C. Credit Union, located in Alpena, MI, brought their credit card portfolio in-house.

Park City Credit Union to Receive CU*BASE Custom Training Edition

March 6, 2020 - West-Michigan based cooperative CUSO CU*Answers is pleased to announce that they are preparing a new Custom Training Edition for Park City Credit Union. A Custom Training Edition is a copy of the credit union’s live data, copied over to a training environment just for their credit union staff.

Firefighters Credit Union Converts to CU*Answers Item Processing

March 6, 2020 - Firefighters Credit Union (La Crosse, WI) recently converted to CU*Answers Item Processing for their member check processing. As a core CU*BASE client of CU*Answers, the credit union receives unlimited free member check image copies and free implementation of member check images to It’s Me 247, CU*Answers’ online banking platform.

CU*Answers and MY CU Services Launch New Strategic Partnership

February 28, 2020 - CU*Answers, Inc., the Grand Rapids, Michigan-based cooperative CUSO, and MY CU Services, the payment and technology CUSO of Vizo Financial, have launched a new strategic partnership to provide technical and operational services to the growing community of credit unions served by the two organizations.

CU*Answers Makes Going Green Easier with New Service

January 27, 2020 - eNotices allow the credit union to send an electronic version of a printed notice to the member. This is a great way to avoid the costly postage associated with sending a notice via regular post and is also a service many members will be glad to have in this age of computer usage.

Empire One FCU and Ingersoll Rand FCU Become Newest Owners of CUSO CU*Answers

February 20, 2020 - CU*Answers, the 100% credit union-owned cooperative CUSO, announced that West Seneca, New York-based Empire One Federal Credit Union and Athens, Pennsylvania-based Ingersoll Rand Federal Credit Union have brought the number of owners to 140.

CU*Answers Welcomes Santee Cooper Credit Union

February 18, 2020 - The CU*Answers Conversions team converted over 7,300 members for Santee Cooper Credit Union to the data processor’s CU*BASE® platform in February.

Community West CU Converts to CU*Answers Item Processing

February 18, 2020 - Community West Credit Union (Kentwood, MI) recently converted to CU*Answers Item Processing for their member check processing.

CU*Answers Starts Development on a New Engine for “Predictive Retailing”

February 18, 2020 - CU*Answers recently kicked off a development project to build a new calculator that is intended to evaluate a membership’s relationship and status with the credit union, and based on a CU-defined set of parameters, present a list of possible things to sell to that member based on their unique situation.

Empire One CU Converts to CU*Answers Item Processing

February 18, 2020 - Empire One Federal Credit Union (West Seneca, NY) recently converted to CU*Answers Item Processing for their member check processing.

CU*Answers’ Mobile App 4.0 Now Live to Over 30 Credit Unions

February 5, 2020 - The Mobile Technologies Group (MTG), a division of cooperative CUSO CU*Answers, is deploying credit unions to Mobile App 4.0, which is the first ever annual flagship mobile app update.

Northern Colorado Credit Union Launches New Website with CU*Answers Web Services

February 4, 2020 - Northern Colorado Credit Union, in Greeley, CO, recently launched a new website. The new design is responsive and has many great features such as a branch and ATM locator, an alert bar, featured rates, and integrated site search.

CU*Answers Introduces an Alternate Model for Auto-decisions

January 6, 2020 - CU*Answers has begun development of a new reputation-based decision model. CLR Path – an acronym for “Consumer Lending on Reputation” pronounced “clear” – is a new in-house decision model that takes a look at a member’s status and relationship with the credit union to help determine a loan approval decision.

CU*Answers Breaking Down Barriers in the Lending Process with Instant Loans

January 6, 2020 - Imagine being able to open a new loan with the click of a button. That is what CU*Answers has on the horizon with instant CD-secured loans through online banking. The feature works by securing unpledged certificate funds to instantly qualify for a loan in that amount.

AllWealth Federal Credit Union Signs Core Data Processing Contract with CU*Answers

January 6, 2020 - Cooperate core processing CUSO CU*Answers announced that $20M Hamilton, Ohio-based AllWealth Federal Credit Union recently executed a contract to change its existing core data processing platform to the CU*Answers CU*BASE® system, the CUSO’s flagship solution.

Allegius Credit Union Chooses CNS Complete Care

December 26, 2019 - CU*Answers Network Services (CNS) is recently announced that Allegius Credit Union, in Burns Harbor, Indiana will be joining over 100 other credit unions managed by CNS Complete Care.

Cumberland County FCU Preparing for New Core Server Deployment

December 26, 2019 - Grand Rapids, Michigan-based cooperative CUSO CU*Answers is working closely with Falmouth, Maine-based Cumberland County Federal Credit Union to prepare for the deployment of new IBM POWER9 core servers in early January.

Illinois Community Credit Union Signs Core Data Processing Contract with CU*Answers

December 26, 2019 - CU*Answers announced that $96M Sycamore, Illinois-based Illinois Community Credit Union recently executed a contract to change its existing core data processing platform to the CU*Answers CU*BASE® system, the CUSO’s flagship solution.

CU*Answers Engages IBM for New Development Server Planning

December 26, 2019 - CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, is in the process of replacing its primary development server environment with a state of the art POWER9 processor from IBM.

CU*Answers Releases New API catalog

December 23, 2019 - CU*Answers recently announced the publishing of its Fall 2019 API Catalog. API development represents an important process to continually enhancing CU*Answers’ capabilities to remain flexible for providing data in a streamlined, secure manner.

CU*Answers Assists Cincinnati Ohio Police Credit Union in Converting Credit Card Portfolio to CU*BASE

December 13, 2019 - The CU*Answers SettleMINT EFT team converted 2,491 credit card loans for Cincinnati Ohio Police CU to the CU*BASE online credit card platform. Cincinnati Ohio Police Credit Union, located in Cincinnati, OH, brought their credit card portfolio in-house.

EmpireONE Federal Credit Union Launches New Website with CU*Answers Web Services

December 10, 2019 - EmpireONE Federal Credit Union, in West Seneca, NY, recently launched a new website. The new design is responsive and has many great features such as featured rates, an alert bar, easy contact form, and integrated site search.

Toro Federal Credit Union Launches New Website with CU*Answers Web Services

December 10, 2019 - Toro Federal Credit Union, in Bloomington, MN, recently launched a new website. The new design is responsive and has many great features such as an events calendar, an alert bar, live chat, and integrated site search.

CU*Answers Enhances Joint Owner Verification in Online Membership Application Product

December 5, 2019 - Grand Rapids, Michigan-based cooperate CUSO, CU*Answers, has enhanced the joint owner verification in its web-based Membership Application Process. This enhancement was first suggested during the 2018 Building Solutions in a Cooperative Boot Camp.

CU*Answers Adds Additional eAlerts to Online Banking Product It’s Me 247

December 5, 2019 - CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, is enhancing their eAlerts system in their online banking product It’s Me 247. This enhancement adds three new eAlert types and enhances to two existing ones.

CU*Answers Adds Member Employment to the New Membership Workflow

December 5, 2019 - CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, has enhanced the new membership workflow option. CU*Answers credit unions were looking for an easier way to gather a member’s employment information to assist with monitoring members with high-risk occupations.

CU*Answers Welcomes Empire ONE Federal Credit Union

December 3, 2019 - The CU*Answers Conversions team converted over 7,200 members for Empire ONE Federal Credit Union to the data processor’s CU*BASE® platform in November. Empire ONE FCU, located in Buffalo, NY, converted from the Fiserv Portico platform.

CU*Answers Mobile App 4.0 Launches

December 3, 2019 - Cooperative CUSO CU*Answers announced that its version 4.0 mobile app launched on Monday, December 2nd, and is the first release with full iPad and Android tablet support and optimization.

CU*Answers Launches iPay Native, API Integration for iPay Clients

November 14, 2019 - CU*Answers and iPay have partnered to provide an integrated online banking bill pay experience to client credit unions and their members.

CU*Answers Now Supports Weekly and Bi-weekly Consumer Loan Skip Pay Programs

November 14, 2019 - In addition to supporting automated consumer loan skip pay programs with monthly payment frequencies, CU*Answers now supports automated skip pay programs for loans with weekly and bi-weekly payment frequencies.

Services Center FCU Engages with Earnings Edge for Back Office Consulting

October 31, 2019 - In October 2019, Services Center FCU engaged with the Earnings Edge team of CUSO partner CU*Answers for budgeting & back office consulting services to provide software training and policy guidance to their new CFO and accounting manager.

CU*Answers Welcomes Belle River Community Credit Union

October 24, 2019 - The CU*Answers Conversions team converted nearly 2,000 members for Belle River Community Credit Union to the data processor’s CU*BASE® platform on October 1st.

CU*Answers Continues to Innovate With 19.10 Release

October 24, 2019 - CU*Answers, the West-Michigan based cooperative CUSO, updated their flagship product CU*BASE® to version 19.10 on October 20, 2019 for their online clients, adding features that offer convenience, improved functionality, and powerful analytics.

CU*Answers Adds TLCU Financial as Newest CUSO Owner

October 16, 2019 - CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, announced that Mishawaka, Indiana-based TLCU Financial becomes the newest equal owner on October 31st.

AdventHealth Credit Union Launches a New Website

October 7, 2019 - Congratulations to AdventHealth Credit Union on their new website launch! Their site has a very clean and professional feel, with several handy features for its members.

Cincinnati Ohio Police Credit Union Rolls Out CU*BASE Cross Sales Tools to Staff

October 7, 2019 - In the summer of 2019, Cincinnati Ohio Police Credit Union tapped into the expertise of the Earnings Edge team to work with them on developing a robust cross sales initiative with their staff. The Cincinnati Ohio Police Credit Union team was looking to provide their staff with more options for tracking, referring, and finalizing the sale of various credit union products and services.

Earnings Edge Performs CFO Consulting Service for First Financial CU

September 30, 2019 - In September 2019, First Financial CU engaged with the Earnings Edge team of CUSO partner CU*Answers for CFO/back office consulting services to provide software training and policy guidance to their new CFO and accounting manager.

CU*Answers Item Processing Welcomes Rocket Federal Credit Union!

September 26, 2019 - Rocket Federal Credit Union (McGregor, TX) will be converting to CU*Answers Item Processing for their member check processing at the end of this month.

CU*Answers Network Services to Add Unlimited Support for all Complete Care Clients

September 19, 2019 - CU*Answers Network Services (CNS) is pleased to announce that for all clients of their comprehensive managed services bundle, Complete Care, unlimited remote support will be included.

CU*Answers Item Processing Welcomes Union Pacific Streamliner Credit Union

September 18, 2019 - Union Pacific Streamliner Credit Union recently converted to CU*Answers Item Processing for their member check processing. As a CU*SOUTH client utilizing CU*BASE® for their core processing software, the credit union will receive unlimited free member check image copies and free implementation of member check images to It’s Me 247, CU*Answers’ online banking platform.

CU*Answers Moving Forward with New Mobile Features

September 12, 2019 - New features and enhancements will be offered in CU*Answers’ Mobile 4.0 release that credit unions can offer on their own schedule. Now credit union mobile products can be managed to meet their members’ service and product needs.

CU*Answers and eDOC Innovation Collaborating to Create CD-Secured Loans without Employee Intervention

September 5, 2019 - CU*Answers programmers, including the CUSO’s Imaging Solutions, core processing, and online banking teams, have teamed up with partner CUSO eDOC Innovations to build integration that will allow members to get a CD-secured loan online and without any intervention required from the credit union.

CU*Answers and WorldPay Partner to Launch Reverse Hot Carding for ATM/Debit and Credit Cards

September 5, 2019 - CU*Answers and WorldPay have worked together to enhance the card status process so when the team at WorldPay places a status on a member’s ATM/debit or credit card, a message will be sent to CU*Answers to status the card on CU*BASE as well.

CU*Answers Completes Integration with Indirect Lending Vendor CUDL

September 5, 2019 - CU*Answers, the 100% credit-union owned, cooperative CUSO, headquartered in Grand Rapids, Michigan, has completed its first integration with CUDL from CU Direct. CU*Answers is now offering integrations with CUDL as a standalone indirect, and with Lending 360 the full loan origination platform from CU Direct.

DayMet Credit Union using Lender*VP for Collections Servicing

September 4, 2019 - The Lender*VP Collections team at CU*Answers added DayMet Credit Union (Dayton, OH), its 24th client. The $90M credit union has over 8,600 members.

CU*Answers Welcomes DayMet Credit Union

August 28, 2019 - The CU*Answers Conversions team converted over 12,800 members for DayMet Credit Union to the data processor’s CU*BASE® platform in August.

Lender*VP Collections Adds Urban Upbound FCU

August 28, 2019 - The Lender*VP Collections team at CU*Answers has added yet another client bringing its current total to twenty-three. $1.2M Urban Upbound FCU based in Long Island serves over 1,100 members.

TLCU Financial Signs Core Data Processing Contract with CU*Answers

August 14, 2019 - CU*Answers announced that $37M Mishawaka, Indiana-based TLCU Financial recently executed a contract to change its existing core data processing platform to the CU*Answers CU*BASE® system, the CUSO’s flagship solution.

CUSO Magazine Officially Launched

August 5, 2019 - A new digital publication has officially launched aimed at providing credit union industry readers with entertaining and educational articles. CUSO Magazine, organized by cooperative CUSO CU*Answers and the cuasterisk.com network, will deliver rich news and editorial content to the industry.

Cheney Federal Credit Union Launches a New Website

August 2, 2019 - Cheney Federal Credit Union launched a great looking website today! The site features an online banking login at the top making it convenient for members to get to it.

CU*Answers Announces New Credit Card Cash Back Rebate Program

July 17, 2019 - West-Michigan based cooperative CUSO, CU*Answers, recently announced a new credit card cash back rebate program. This new development will allow credit unions to reward their members that make credit card purchases by giving a percentage back to the member.

CU*Answers Assisted GR Consumers Credit Union in Converting their Credit Card Portfolio into CU*BASE

July 17, 2019 - The CU*Answers SettleMINT EFT Team converted 984 credit card loans for GR Consumers Credit Union to the CU*BASE online credit card platform.

CU*Answers Changing Layout of Credit Card Statements

July 11, 2019 - The format of CU*Answers’ credit card statements is changing for July statements produced on August 1, 2019. The transactions, fees and interest charged details will be more clearly defined in separate sections.

CU*Answers Completes Disaster Recovery Test of ItsMe247.com Personal Internet Branch Site

June 18, 2019 - CU*Answers is pleased to announce it has successfully completed disaster recovery testing of the ItsMe247.com Personal Internet Branch member security site. During the test, the website was moved to CU*Answers’ backup data center and live traffic was served from this location for the 5-hour duration of the test.

CU*Answers Item Processing Welcomes Bluegrass Community Federal Credit Union

June 14, 2019 - Bluegrass Community Federal Credit Union recently converted to CU*Answers Item Processing for their member check processing. As a CU*South client utilizing CU*BASE® for their core processing software, the credit union will receive unlimited free member check image copies and free implementation of member check images to It’s Me 247 Online Banking.

CU*Answers Imaging Solutions Partners with RVA Financial Credit Union to Create Teller Automation

June 10, 2019 - CU*Answers Imaging Solutions and RVA Financial Credit Union have teamed up to build an integration between CU*BASE®, CU*Answers’ core processing platform, and RVA Financial’s chosen assisted self-service solution, the Nautilus Hyosung 7800 product.

CU*Answers Continues Fighting Fraud with New Software Features

June 6, 2019 - Beginning in 2018 CU*Answers started on a multi-year project to move from compliance monitoring to fraud prevention as an active feature of the network. The focus is to make the most of the data-rich environment, on the way to building new tools and businesses that can help reduce and mitigate the effects of fraud for credit unions in the cuastisk.com network.

CU*Answers Now Offers Credit Card Cash Back Rewards Functionality

June 6, 2019 - CU*Answers is proud to announce its newest feature functionality: rewarding members purchases with the new credit card cash back reward program.

CU*Answers Completes First Credit Card Conversion with First Data

June 5, 2019 - CU*Answers is excited to announce that it has partnered with and completed its first credit card conversion to the First Data platform.

CU*Answers Welcomes Straits Area FCU as Newest Owner

May 29, 2019 - CU*Answers, the 100% credit union-owned cooperative CUSO, announced that Cheboygan, Michigan-based Straits Area Federal Credit Union has become its 137th owner.

CU*Answers Starts Planning Process for New Mainframes

May 28, 2019 - CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, kicked off the final phase in the planning process for deploying new IBM server technology this summer. The servers, which will be driven by IBM’s newest chip technology – POWER9 – will be deployed in the CUSO’s Kentwood, Michigan production facility and its Yankton, South Dakota business continuity data center owned by sister CUSO Site-Four.

Ken Vaughn and Kristian Daniel Promoted to Vice Presidents of CU*Answers’ Mobile Technologies Group

May 8, 2019 - CU*Answers, the cooperative CUSO and core data processor, announced that it has promoted two team members to serve as vice presidents of the Mobile Technologies Group (MTG). Ken Vaughn will become VP of MTG Product Design & Business Development and Kristian Daniel VP of MTG Sales & Business Development.

CU*Answers Welcomes River Valley Credit Union

April 18, 2019 - The CU*Answers Conversions team converted over 27,500 members for River Valley Credit Union to the data processor’s CU*BASE®platform in April.

CU*Answers and Start-up Credit Union, Village Financial Cooperative, Joining Forces

April 15, 2019 - CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, and Village Financial Cooperative, the Minneapolis, Minnesota-based start-up credit union, announced that their two cooperatives will be working together in preparation for the credit union’s launch this summer by deploying the CUSO’s CU*BASE® core data processing suite.

CU*Answers Adds Native Integration for iPay Within It’s Me 247

April 15, 2019 - CU*Answers, the 100% credit union-owned data processing CUSO, recently announced it will begin offering a native integration for iPay within It’s Me 247, starting this summer.

CU*Answers Item Processing Starts 2019 by Adding Two New Check Processing Clients

April 11, 2019 - First Miami University Student FCU (Oxford, Ohio) and TruChoice FCU (Portland, Maine) have recently converted to CU*Answers Item Processing for their member check processing needs.

Cherokee Strip Credit Union Enlists Help of CU*Answers for Collections Work

April 3, 2019 - The Lender*VP Collections team at CU*Answers has added yet another client to their list bringing the current total to 22. $69 million Cherokee Strip CU based in Oklahoma has over 9,000 members and represents the first Collections team client in the state.

CU*Answers Welcomes TruChoice Federal Credit Union

April 1, 2019 - The CU*Answers Conversions team converted over 14,000 members for TruChoice Federal Credit Union to the data processor’s CU*BASE® platform in March.

CU*Answers Assists Madison County Federal Credit Union in Converting their Credit Card Portfolio into CU*BASE®

March 28, 2019 - The CU*Answers SettleMINT EFT team converted 1,329 credit card loans for Madison County Federal Credit Union to the CU*BASE online credit card platform.

Xtend and CU*Answers Prepared for Freddie Mac Loan Reporting Changes

March 27, 2019 - CU*Answers has completed the changes to its core software, CU*BASE®, to comply with the Freddie Mac processing changes required for the May 2019 loan reporting cycle.

Bay Area Credit Union Launches New Website

March 27, 2019 - Bay Area Credit Union recently launched a new website. The new site features helpful links in the header, large rotating banners for featured products & services, It’s Me 247 online banking login, Join BACU, ATM search and a live chat option all on the home page.

CU*Answers Offers CollabRebate to Test New Tools

March 27, 2019 - CU*Answers, the 100% credit union-owned, cooperative CUSO, headquartered in Grand Rapids, Michigan, announced a new opportunity for its partners and owners to earn a $3,000 CollabRebate for testing new CU*BASE® tools and features associated with the data processor’s upcoming 19.05 software release.

CU*Answers Completes First Core Conversion in Hawaii

March 26, 2019 - CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, recently completed its first core data processing conversion in the state of Hawaii with its launch of CU*BASE® at Honolulu-based Hawaii Central Federal Credit Union.

Data Analysis Product Analytics Booth Receives Dedicated Release

March 26, 2019 - West Michigan-based cooperative CUSO CU*Answers recently announced that elease 19.02 was fully dedicated to its Analytics Booth product offering.

Chiphone Federal Credit Union gets New Website

March 18, 2019 - Chiphone Federal Credit Union, in Elkhart, Indiana, recently updated their website. The new design is responsive and has many great features such as Google Translate, featured rates, direct login widget, and integrated site search.

CU*Answers Imaging Solutions 19.03 Release Improves Credit Union’s Internet Retailer Capability

March 6, 2019 - The CU*Answers Imaging Solutions team announced it will release its 19.03 version on March 18, 2019. This release is packed with features to assist credit unions become internet retailers with their members.

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