CU*Answers

CU*Answers breaks its record for number of core conversion projects

February 11, 2022 - CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, announced that its conversions team completed a total of forty-four core data processing projects during the 2021 calendar year, making 2021 the busiest conversion year in the CUSO’s fifty-two-year history.

CUSOs partner to complete server replacement

February 11, 2022 - CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, and Yankton, South Dakota-based CUSO Site-Four, Inc. confirmed that they had completed a core server replacement recently. During the project, the CUSOs were able to execute a non-disruptive transition to Site-Four’s new IBM POWER9 production server and its accompanying DR/BR IBM POWER9 backup server that supports more than 100 credit unions.

CU*Answers conducts a dark data center test as part of their Business Continuity Program

February 11, 2022 - On February 6, 2022, CU*Answers conducted the true test of any Business Continuity program by shutting off power to the production data center as part of a remodel project. Prior to the power interruption, recovery teams performed high-availability rollover procedures to redirect core processing services, including online and mobile banking environments, to systems at the secondary data center. With member-facing services operating from alternate locations, team completed the data center remodel project that includes an upgrade and test of the Emergency Power Off (EPO) safety system.

CU*Answers welcomes Sarco Federal Credit Union

February 11, 2022 - The CU*Answers Conversions team converted 658 members for Sarco Federal Credit Union to the data processor’s CU*BASE® platform in January. Sarco, located in Bethlehem, PA converted from the AMIS platform offered by MY CU Services.

Asterisk Intelligence now offering service levels for Scorecards

February 11, 2022 - Asterisk Intelligence, a data analytics team at CU*Answers, has recently introduced multiple “Service Levels” to their popular operational Scorecards.

CU*Answers welcomes CU Outdoors Capital, a Gearfire company, to the CU*BASE Servicer Edition community

February 11, 2022 - Cooperative CUSO CU*Answers recently welcomed CU Outdoors Capital, a Gearfire company, to the CU*Answers community effective January 24, 2022. The strategic partnership started back in 2021 when CU Outdoors Capital was looking for a platform to service their loans, ultimately deciding to go with CU*Answers’ CU*BASE® SE (Servicer Edition). Servicer Edition provides a robust suite of products that will allow CU Outdoors Capital the ability to send ready to service loans using a third-party loan origination system.

CU*Answers expands 1Click Offers to unsecured loans and LOCs

February 1, 2022 - In 2020-21, CU*Answers developed self-service lending features that allow members to open new credit cards and loans through online and mobile banking more quickly than ever.

CU*Answers Client Services and Education Team adds more talent with Rachelle Gonzalez

February 1, 2022 - The West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added another Client Services Representative to its roster. Experience and determination alike drive Rachelle Gonzalez.

CU*Answers preparing for major 5300 Call Report changes

February 1, 2022 - The NCUA is making major changes to the information that credit unions report on the quarterly 5300 Call Report effective with the March 2022 cycle. The NCUA first hinted of significant changes back in late 2018 as part of their modernization efforts and overall simplification theme. Although the financial statement reporting on the first five pages is mostly the same, there are numerous changes to supplemental reporting for delinquent loans, investments, off balance sheet exposures and contingent liabilities to name a few sections.

CU*Answers certifies Microsoft Windows 11

February 1, 2022 - CU*Answers Network Services is pleased to announce that it has fully certified Microsoft Windows 11 Professional for use with its CU*BASE GOLD application suite.

AuditLink Vendor Management has another banner year

February 1, 2022 - AuditLink, the audit and compliance division of CU*Answers, celebrated a stellar year in 2021 adding 24 new credit unions and CUSOs to its shared execution vendor management service offering. Jim Vilker, VP of Professional Services said, “we built this service based upon a cooperative mantra and have learned that vendor management is about hard work.”

Data download requests on the rise in 2021

January 25, 2022 - More and more credit unions are finding information exportable to a standard format useful. CU*Answers experienced this truth when it processed sixteen new iText requests in 2021. This company looks forward to seeing how iText requests progress in 2022.

Servicer Edition proves to be a potential game changer for service organizations

January 21, 2022 - CU*Answers, the Grand Rapids, Michigan based multi-owned cooperative CUSO, recently announced its Servicer Edition product suite can be effectively deployed in any CUSO or business that provides account servicing for its customers. Servicer Edition is the CUSO’s toolkit with a menu of supporting services that can be implemented by organizations of all sizes that provide mortgage and consumer loan processing/servicing, bookkeeping, retail financing, collection services or inbound/outbound call center services.

CU*Answers supports in-house credit unions test redundant data centers

January 19, 2022 - On January 16, 2022, CU*Answers coordinated a live test of an in-house credit union’s high availability strategy by conducting a rollover for core processing services from the production data center outside of Portland, Maine, to the secondary data center located more 1,500 miles away in Yankton, South Dakota.

CU*Answers reaches new milestone with credit score soft pulls

January 17, 2022 - CU*Answers has reached a new milestone in 2021 for updating member’s credit scores in CU*BASE. The Lender*VP Team updated over 2.2 million soft credit scores during the year with over 75 credit unions participating in the program. Credit score analysis continues to be a focus of development in CU*BASE® allowing credit unions to more effectively target members who qualify for a better offer. Current scores also help them offer a more competitive rate to people who might not have A or B credit, but who otherwise have acceptable risk. This helps those credit unions reach out to a new pool of loan applicants.

“Data Fact” program expands to cuasterisk.com network partners

January 17, 2022 - Asterisk Intelligence, a data analytics team at CU*Answers, has partnered with CU*South to provide Data Fact email services to the Alabama-based cooperative.

CU*Answers sees strong CTE usage in 2021

January 17, 2022 - The desire to learn via hands-on practice was strong last year. CU*Answers launched three Custom Training Editions (CTEs) for credit unions in 2021. These additions were not done in vain, as clients new and old alike utilized their CTEs frequently, accessing more than 140,000 tools and performing more than 26,000 transactions total.

CU*Answers excited about Servicer Edition for CUSOs

December 31, 2021 - CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, recently published its 2022 Business Plan that it was budgeting for additional investment in its Servicer Edition product suite. The suite is built upon the foundation of the CUSO’s tremendously successful CU*BASE core data processing technology and is specifically tailored for CUSOs or other businesses that provide customer account servicing.

CU*Answers adds new Custom Training Edition with Illinois Community Credit Union

December 29, 2021 - West Michigan-based cooperative CUSO CU*Answers is pleased to prepare a new Custom Training Edition (CTE) for Illinois Community Credit Union.

CU*Answers Client Services and Education team adds more talent with Hergi Konomi

December 23, 2021 - West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added another Client Services Representative to the team.

CU*Answers publishes 2022 Education Catalog

December 23, 2021 - West-Michigan based cooperative CUSO CU*Answers is pleased to announce that the 2022 Education Catalog is complete and has been mailed to clients. CU*Answers strives to deliver the catalog prior to the beginning of each calendar year to give clients time to design their own annual training program based on the offerings in the catalog.

CUSO Magazine publishes its Winter 2021 print edition

December 22, 2021 - CUSO Magazine announced that it has published its Winter 2021 edition, its fourth print edition. The magazine features twenty-two articles on topics affecting the credit union industry and the strategy decisions facing credit union staff daily.

CU*Answers excited about Servicer Edition for CUSOs

December 10, 2021 - CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, recently published in its 2022 Business Plan that it was budgeting for additional investment in its Servicer Edition product suite. The suite is built upon the foundation of the CUSO’s tremendously successful CU*BASE core data processing technology and is specifically tailored for CUSOs or other businesses that provide customer account servicing.

CU*Answers brings on first FIS Payments One credit card portfolio with Traverse Catholic FCU

December 8, 2021 - CU*Answers recently announced that it launched a new online credit card processing interface for FIS Payments One. This new interface offers yet another platform that will allow credit unions the ability to have their credit cards inhouse.

CU*Answers introduces the people behind the brands

December 8, 2021 - CU*Answers is home to over two dozen business units standing ready to assist credit unions design strategic approaches in operations, service, and technology. The People Behind the Brands series introduces credit union executives and managers to the brands of CU*Answers as the people that drive them.

CU*Answers welcomes Fisher Scientific Employees Federal Credit Union

November 22, 2021 - The CU*Answers Conversions team converted 685 members for Fisher Scientific Employees Federal Credit Union to the data processor’s CU*BASE® platform in November. Fisher Scientific Employees FCU, located in Pittsburgh, PA converted from the AMIS platform offered by MY CU Services.

CU*Answers Collections team adds newest client

November 22, 2021 - With a proven track record, a successful year, and even bigger opportunities on the horizon for 2022, the Collections team, a Lender*VP division, increased its client base again this month. “In addition to this growth, we see imminent opportunities for prospective business partnerships”, noted AVP Jerry Collins. “We are adding staff to allow for training time so that we are seasoned when on boarding new clients and when new opportunities come to fruition. It is important that any new clients know that they can rely on our expertise right away when they sign on with us.”

CU*Answers welcomes Strategic Federal Credit Union

November 22, 2021 - The CU*Answers Conversions team converted 1,123 members for Strategic Federal Credit Union to the data processor’s CU*BASE® platform in November. Strategic, located in Sterling, VA converted from the AMIS platform offered by MY CU Services.

CU*Answers improves credit card statements with latest release

November 12, 2021 - With the CU*Answers 21.10 CU*BASE release, the cooperative CUSO has added new content to three of the sections of the existing credit card statement.

CU*Answers enhances projected escrow disbursement amounts

November 12, 2021 - With the CU*Answers CU*BASE release 21.10 credit union staff can now view the projected escrow disbursement amounts for the upcoming year in the core data processing system.

CU*Answers enhances Courtesy Pay (automated non-returns) fee

November 11, 2021 - CU*Answers has enhanced its CU*BASE data processing system to control the Courtesy Pay fees for members by transaction activity origin or delivery channel.

CU*Answers enhances fee configuration for member on-demand ACH posting

November 11, 2021 - CU*Answer has enhanced its fee configuration for members that want their ACH pending deposits early.

CU*Answers welcomes Chippewa County Credit Union

November 11, 2021 - Cooperative CUSO CU*Answers recently announced that its Conversions team converted over 3,800 members for Chippewa County Credit Union to the data processor’s CU*BASE® platform in 2021.

CU*Answers offers editing photo ID in Xpress Teller

November 11, 2021 - With the CU*Answer CU*BASE release 21.10, the cooperative CUSO has enhanced the ability to edit photo IDs in the Xpress teller platform.

CU*Answers allows RDC restrictive endorsements for members in good standing

November 11, 2021 - The CU*Answers CU*BASE system will now allow credit unions to lessen the RDC Restrictive Endorsement requirements for Members in Good Standing (the top tier credit union members).

Credit unions capitalize on CU*BASE enhancements

November 10, 2021 - CU*Answers recently announced that its CU*BASE Strategic Release Management service is entering its third year. The service provides credit union executives and managers with strategic approaches for the utilization of technology associated with major CU*BASE platform enhancements.

Julie Gessner joins CU*Answers Sales & Marketplace Development team

November 10, 2021 - Cooperative CUSO CU*Answers recently announced that Julie Gessner has joined the CU*Answers Sales team. Julie has over twenty-six years in the credit union field, starting her CU*Answers career as a member of the client services and education team. Having spent the majority of her career with CUSO partner Xtend, Julie was vital in developing Member Reach, an automated messaging program associated with CU*BASE Member Connect.

CUSOs kicks off 2022 fiscal year with seven conversion projects

November 10, 2021 - CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, reported that it has completed a total of seven conversions to its CU*BASE core data processing suite since its fiscal year began on October 1st. These projects continued the momentum that the CUSO generated during its fiscal 2021 period where it completed nearly four dozen projects during that span.

CU*Answers welcomes JDMH Federal Credit Union

November 8, 2021 - The CU*Answers Conversions team converted 719 members for JDMH Federal Credit Union to the data processor’s CU*BASE® platform in October. JDMH, located in Jeanette, PA converted from the AMIS platform offered by MY CU Services.

CU*Answers welcomes URE Federal Credit Union

November 8, 2021 - The CU*Answers Conversions team converted 1,108 members for URE Federal Credit Union to the data processor’s CU*BASE® platform in October. URE, located in E Pittsburgh, PA converted from the AMIS platform offered by MY CU Services.

CU*Answers welcomes Penn-Trafford School Employee’s FCU to CU*BASE platform

November 8, 2021 - The CU*Answers Conversions team converted 586 members for Penn-Trafford School Employee’s FCU to the data processor’s CU*BASE® platform in October. Penn-Trafford School Employee’s FCU, located in Trafford, PA converted from the AMIS platform offered by MY CU Services.

Mission City FCU converts to CU*Answers

November 8, 2021 - The CU*Answers Conversions team converted over 4,100 members for Mission City FCU to the data processor’s CU*BASE® platform in October.

Craftmaster FCU launches new website

November 2, 2021 - Craftmaster Federal Credit Union, in Towanda, PA, recently updated their website. The new design is responsive and has many great features such as rotating banners, featured rates, news & information section, and integrated site search.

Growing Oaks FCU launches new website

November 2, 2021 - Growing Oaks Federal Credit Union, in Goldsby, OK, recently updated their website. The new design is responsive and has many great features such as rotating banners, member testimonials, news & information section, and integrated site search.

Destinations Credit Union launches new website

Destinations Credit Union, in Baltimore, MD, recently updated their website. The new design is responsive and has many great features such as rotating banners, featured rates, news & events section, and integrated site search.

CU*Answers announces card randomization and expiration date randomization for card ordering

October 21, 2021 - Cooperative CUSO CU*Answers recently announced an enhancement to card number generation during the ordering process. The 21.10 release of the CU*BASE core platform now supports full card number randomization and expiration date randomization.

CU*Answers welcomes Columbus United FCU

October 4, 2021 - The CU*Answers Conversions team converted over 9,700 members for Columbus United FCU to the data processor’s CU*BASE® platform in September. Columbus United FCU, located in Columbus, NE converted from the Fiserv CUSA platform. The $78M credit union represents the first Nebraska credit union to join the CU*Answers family.

CU*Answers welcomes Local 520 UA Federal Credit Union

October 4, 2021 - The CU*Answers Conversions team converted 1,500 members for Local 520 UA FCU to the data processor’s CU*BASE® platform in September. Local 520 UA FCU, located in Harrisburg, PA converted from the AMIS platform offered by MY CU Services.

CU*Answers welcomes New Castle Bellco Federal Credit Union

October 4, 2021 - The CU*Answers Conversions team converted 955 members for New Castle Bellco Federal Credit Union to the data processor’s CU*BASE® platform in September. New Castle Bellco, located in New Castle, PA converted from the AMIS platform offered by MY CU Services.

CU*Answers announces briefing for network CEOs

September 30, 2021 - West Michigan based data processor CU*Answers announced it is offering a network-wide one-hour briefing on the strategic development plans of its core processing network.

Catholic United Financial Credit Union converts to CU*Answers for image check processing

September 30, 2021 - Catholic United Financial Credit Union (Saint Cloud, MN) recently converted to CU*Answers Item Processing for their member check processing. As a core CU*BASE client, the credit union will receive unlimited free member check image copies and free implementation of member check images to It’s Me 247, CU*Answers’ online banking platform.

CU*Answers converts Columbus United FCU to its CU*BASE system

September 30, 2021 - CU*Answers is pleased to announce the core data conversion of Columbus United Federal Credit Union. Columbus United FCU has 9,700 members and is $79 million in assets. The credit union converted to the CU*Answers CU*BASE system on September 1st, 2021. While this is CU*Answers’ first credit union partner in Nebraska they have credit unions in 42 other states and there are over 347 credit unions using the CU*BASE system throughout the U.S.

CUSOs reach half-way point in core conversion projects

September 29, 2021 - CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, reported that it has surpassed the half-way point on nearly three dozen core data processing conversions for its partners at CUaxis, a core technology distributor that is the wholly owned subsidiary of Vizo Corporate Federal Credit Union. The core conversion projects kicked off in October 2020, with the final project slated for spring of 2022. Teams from both CU*Answers and CUaxis have combined efforts to onboard each credit union successfully to the CU*Answers CU*BASE suite.

CUSO performs bi-annual live business continuity test

September 29, 2021 - CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, reported that it has completed its latest disaster recovery rollover test. These rollover tests are performed at least twice a year by the cooperative’s technical teams and involve moving their suite of online cloud services provided to more than 200 credit unions from its Kentwood, Michigan data center to a backup data center in Yankton, South Dakota. The backup center leverages both the facility and employees of Site-Four, the Yankton-based data center operations CUSO of the same name.

Detailed online banking optics data set now available

September 29, 2021 - Asterisk Intelligence, a data analytics team at CU*Answers, is pleased to announce that credit unions who are users of the CU*BASE core processor now have the option to collect and analyze the full details of their online banking optics data.

CU*Answers to release new escrow analysis disclosure statement format

September 29, 2021 - CU*Answers recently revealed a new format for the annual escrow analysis disclosure statement coming next month. The new design will make it much easier for the member to read and understand the statement. Shortages or overages and payment details are clearly identified, and a new coupon section is added for paying shortages.

CU*Answers Network Services launches new revenue sharing SILO program

September 29, 2021 - CU*Answers Network Services is pleased to announce that it has launched a new managed technology services revenue sharing program for Certified CU*BASE Distributors. Partners can select referral or co-delivery models and earn income based on technology products sold and services delivered to Complete Care managed network clients. Called the SILO program by CNS, the program is a great opportunity for partners looking to establish technology management service revenue to partner with a proven service provider with 20 years of experience in managed technology service delivery.

TruNorth FCU selects CU*Answers as new core partner

September 29, 2021 - Ishpeming, Michigan-based TruNorth Federal Credit Union recently announced it has selected CU*BASE from the Grand Rapids, Michigan-based cooperative CU*Answers, for its new core data processing platform.

New predictive retailing engine gets a test drive

September 29, 2021 - Coming soon to CU*BASE is a new feature to assist credit unions with predictive retailing. Once configured, this engine will evaluate a member’s relationship and status with the credit union, and then match a member to products and services to sell at the teller line and beyond, based on criteria selected by credit unions.

CU*Answers completes significant network upgrades

September 22, 2021 - CU*Answers recently announced that it has completed significant upgrades to its core networking infrastructure at its primary production facility. These included software upgrades to improve stability, security, and performance across the facility.

CU*Answers prepares for CU*BASE 21.10 update

September 17, 2021 - CU*Answers, the 100% credit union owned cooperative based in Grand Rapids, Michigan, is preparing for the newest update to the CU*BASE data processing platform. The release of CU*BASE GOLD will be deployed to Online and Site-Four credit unions on October 3rd and to Self-Processors on October 6th.

CU*Answers offers online credit card scorecards

September 17, 2021 - West Michigan based CUSO, CU*Answers, announced a new offering from its Asterisk Intelligence Team. The Online Credit Card Scorecard allows a credit union with online credit cards to quickly grasp what activity is happening in their portfolio.

CU*Answers to hold CU*BASE 21.10 release trainings

September 17, 2021 - CU*Answers, the 100% credit union owned cooperative based in Grand Rapids, Michigan, is preparing for the newest update to the CU*BASE data processing platform by holding a release review webinar. The release of CU*BASE GOLD will be deployed to Online and Site-Four credit unions on October 3rd and to Self-Processors on October 6th.

The CU*Answers Organizational Resource Development team promotes one of their own

September 16, 2021 - CU*Answers is excited to announce the addition of the newest member to its Management Team. As of October 4, 2021, Brandon Shaw has been promoted to Team Lead of Organizational Resource Development. As a member of the Organizational Resource Development team for the past three years, he consistently demonstrated his leadership skills and ability to grow within the team. Brandon will shift his attention to managing all aspects of the CU*Answers benefit programs and coordinate the day-to-day administrative functions of the team.

CUSOs prepping for infrastructure upgrade

Septemeber 15, 2021 - CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, and its sister CUSO Site-Four, the Yankton, South Dakota-based provider of data center services, are in the process of preparing for Site-Four’s periodic infrastructure upgrade. The project, which is targeted for completion in late October or early November, will replace Site-Four’s current production and high availability IBM POWER servers with new POWER9 servers. The production and backup servers are located in Yankton and Kentwood, Michigan respectively.

Columbus United Federal Credit Union converts to CU*Answers for image check processing

September 15, 2021 - Columbus United Federal Credit Union (Columbus, NE) recently converted to CU*Answers Item Processing for their member check processing. As a core CU*BASE client, the credit union will receive unlimited free member check image copies and free implementation of member check images to It’s Me 247, CU*Answers’ online banking platform.

CU*Answers Network Services announces partnership with Fortinet

September 15, 2021 - CU*Answers Network Services (CNS) is excited to announce new partnership with network security solution provider Fortinet. CNS will begin offering Fortinet’s suite of solutions on September 1, 2022.

CU*Answers welcomes Iron Workers FCU to CU*BASE platform

September 13, 2021 - The CU*Answers Conversions team converted 3,651 members for Iron Workers FCU to the data processor’s CU*BASE® platform in August. Iron Workers FCU, located in Pittsburgh, PA converted from the AMIS platform offered by MY CU Services.

CU*Answers welcomes Cheswick Atomic Division FCU to CU*BASE platform

September 13, 2021 - The CU*Answers Conversions team converted 567 members for Cheswick Atomic Division FCU to the data processor’s CU*BASE® platform in late August. Cheswick Atomic Division FCU, located in Cheswick, PA converted from the AMIS platform offered by MY CU Services.

New CU*Answers CEO Geoff Johnson eager for opportunity

September 9, 2021 - At its August Board Planning Session, the Board of Directors of cooperative CUSO CU*Answers announced the completion of their succession project and have selected current CU*Answers President/COO Geoff Johnson as its new CEO effective October 1, 2021. Speaking on the matter, Chairman of the Board Scott McFarland said, “Geoff has been an invaluable member of the CU*Answers team for many years, and we are confident that he will be an exceptional leader for our organization.”

CU*Answers wraps up fiscal year with ten new owners

September 9, 2021 - CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, announced that it has welcomed 10 new owners during its 2021 fiscal year, bring the total to 145. The CUSO’s fiscal year will wrap up on September 30th.

CU*Answers publishes 2022 Strategic Technology Plan

September 3, 2021 - CU*Answers recently announced that it has published its 2022 Strategic Technology Plan as part of its 2022 Business Plan. The Strategic Technology Plan outlines CU*Answers’ high-level technical objectives over the next three business annuals and serves as a companion document to the CU*Answers Business Plan for those that wish to understand technical approaches to business goals. The plan encompasses software development, network projects and new offerings, and operational advancements. Projects are classified according to impact against six categories including cybersecurity, stability, resiliency, performance, development, and data analysis.

CU*Answers works with credit unions to validate enhancement

September 3, 2021 - Recently a project was released to two credit unions as a Beta-type project. 1st Community FCU and Partnership Financial CU participated in validating a project related to schedule loan payments for lines of credit. Previously, when a LOC was paid off and EOM processing happened, the loan still showed a scheduled payment amount due in CU*BASE. With this enhancement, if there is nothing due the scheduled payment amount will also reflect $0 after EOM/payment recalculation occurs.

Forest Area FCU revamps cross sales

September 3, 2021 - Recently, the Earnings Edge Team visited Forest Area FCU regarding a review and refresh on the CU*BASE Cross Sales/Next Suggested product toolkit.

CU*Answers completes successful board planning session, announces Geoff Johnson has been selected to be new CEO

September 1, 2021 - CU*Answers, the 100% credit union-owned cooperative CUSO, announced that it has completed its annual board planning session, held Aug. 30 – Sept. 1 in Lansing, West Virginia. During the planning session, the board finalized its CEO succession project with the announcement that it has selected current President/COO Geoff Johnson to replace Randy Karnes as CEO effective October 1, 2021.

White County Federal Credit Union to use CU*Answers for electronic check processing

August 20, 2021 - White County Federal Credit Union (Searcy, AR) recently converted to CU*Answers Item Processing for their member check processing. As a core CU*BASE client of CU*South, the credit union will receive unlimited free member check image copies and free implementation of member check images to It’s Me 247, CU*Answers’ online banking platform.

Great Lakes FCU launches new website

August 20, 2021 - Cooperative CUSO CU*Answers offered their congratulations to Great Lakes FCU on their new website. The site features large rotating banners for current promotions, featured rates, a news section, featured links, testimonials and featured partners on the home page. The design is a modern design and displays well on any size device. The site will serve their members well for a many years. Take a look at their new website: https://www.greatlakesfcu.com/

Affinity Credit Union to begin testing coin machine integration to CU*BASE

August 17, 2021 - Affinity Credit Union will begin testing an integration to CU*BASE from a coin machine. This integration allows members to deposit coins into the machine, have them counted, and then have that amount deposited directly into their account.

CU*Answers’ It’s Me 247 platform handling 70-80 million requests during weekdays

The It's Me 247 family of web properties and ancillary applications serve 70 to 80 million web requests daily during the work week, announced cooperative CUSO CU*Answers This translates to between 800 and 1000 requests per second, on average.

CU*Answers welcomes Mercer County Community Federal Credit Union

August 17, 2021 - The CU*Answers Conversions team converted 10,558 members for Mercer County Community Federal Credit Union to the data processor’s CU*BASE® platform in August.

CU*Answers enhances their credit card cash back rewards program

August 17, 2021 - Within CU*Answers’ most recent release there were some great enhancements to the credit card cash back rewards program.

TransUnion Support for CU*Answers Clients

As a leading provider of credit data to credit unions across the country, TransUnion has a deep understanding of the needs and the tools required for credit unions to deliver on their promise to their communities.

CU*Answers Mobile First initiative has over forty credit unions live on new platform

West Michigan data processor CU*Answers recently announced that over forty credit unions are currently live on the new Mobile First online banking platform.

CU*Answers releases an update to allow easier ordering of debit cards for joint owners

August 17, 2021 - CU*Answers’ recent 21.05 release of their CU*BASE core software came with an update from the SettleMINT EFT team, changing the ATM/debit card ordering process to make it much easier to order cards for joint owners. Previously, clients would have to manually update all the necessary information to order a card for a joint owner.

Two core processors announce new partnership

August 6, 2021 - Indianapolis-based Electronic Recordkeeping Systems (ERS) has announced that, after serving the industry for 41 years, it was entering into a collaborative partnership with fellow Midwest-based core provider CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan. The two companies will be joining forces to help current ERS credit union clients convert to the CU*Answers CU*BASE® core data processing suite over the next 16 months.

Two core processors announce new partnership

August 6, 2021 - Indianapolis-based Electronic Recordkeeping Systems (ERS) has announced that, after serving the industry for 41 years, it was entering into a collaborative partnership with fellow Midwest-based core provider CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan.

Earnings Edge streamlining credit union operations

August 2, 2021 - Recently, the Earnings Edge team sat down with the management team at Element Federal Credit Union (Charleston, WV) for a strategic planning session. The goal of the meeting was to introduce Element FCU to recently released CU*BASE software and to provide feedback on the strategic goals the credit union is establishing for the remainder of 2021 and looking forward to 2022.

CU*Answers develops new 3rd party vendor integrations

July 28, 2021 - CU*Answers recently announced that its Developer’s Help Desk (DHD) had completed 174 custom projects during its third fiscal quarter of 2021. As usual, these included many 3rd party vendor integrations.

H.P.C. Credit Union launches new website

July 28, 2021 - H.P.C. Credit Union has successfully launched a new website with the assistance of CU*Answers Web Services.

CU*Answers welcomes Allegheny Kiski Postal Federal Credit Union

July 21, 2021 - The CU*Answers Conversions team converted 2,301 members for Allegheny Kiski Postal Federal Credit Union to the data processor’s CU*BASE® platform in July. Allegheny Kiski Postal, located in New Kensington, PA converted from the AMIS platform offered by MY CU Services.

CU*Answers welcomes IRS Buffalo Federal Credit Union

July 21, 2021 - The CU*Answers Conversions team converted 816 members for IRS Buffalo Federal Credit Union to the data processor’s CU*BASE® platform in July. IRS Buffalo FCU, located in Buffalo, NY, converted from the AMIS platform offered by MY CU Services.

AdvantageCIO hires its first cybersecurity analyst

July 6, 2021 - AdvantageCIO, a division of CU*Answers, recently announced it has hired its first team member dedicated solely to cybersecurity.

CU*Answers introduces new Earnings Edge staffer Cody Smith to network

July 6, 2021 - Last week, Cody Smith alongside Julie Gessner hosted an educational event during which the two conversed on Cody’s new role at CU*Answers and how he can help credit unions gain an edge on earning and build stronger relationships with members.

Department of Labor Federal Credit Union chooses CNS Complete Care

July 6, 2021 - CU*Answers Network Services (CNS) is pleased to announce that Department of Labor Federal Credit Union, in Washington, DC, has joined a group of over 100 other credit unions managed by CNS Complete Care.

Core system bare metal recovery test performed by CU*Answers

July 2, 2021 - On July 1, 2021, CU*Answers completed a bare-metal restoration of their production core-processing system in a test environment as part of their Disaster Recovery Program. With a robust and mature high availability environment hosting CU*BASE for more than 190 credit unions spanning data centers located 750 miles apart, preparing for catastrophic scenarios is not overlooked.

CU*Answers developing new service for board and business planning

July 2, 2021 - CU*Answers, the West Michigan-based cooperative CUSO, announced that it is currently working on developing a new managed service for board and business planning. One aspect of the service focuses on assisting management teams in structuring and writing professional business plans to be shared with the board and other interested stakeholders. The other side focuses on developing a robust board planning calendar to drive engagement and create routine tasks in the ongoing management of credit union operations.

Client Services and Education team adds new team member

June 28, 2021 - West-Michigan based cooperative CUSO, CU*Answers, recently announced that the Client Services and Education team has added another Client Services Representative.

AuditLink announces new native fraud detection in CU*BASE

June 23, 2021 - AuditLink, the audit and compliance division of CU*Answers, announced new native fraud detection functionality in the most recent release of CU*BASE®, the CUSO’s flagship core data processing platform. Jim Vilker, VP of Professional Services and leader of the AuditLink division, indicated that sets this apart from third-party standalone systems requiring an exchange and translation of data is that the data being use and analyzed is native to the core and vastly larger and more reliable than third-party software systems.

“Spirit of CU*Answers” award goes to Bill Nikolauk

June 22, 2021 - CU*Answers recognized Bill Nikolauk, President CEO of 1st Community FCU in San Angelo, Texas, as the winner of its 11th annual “Spirit of CU*Answers” award. Nikolauk accepted the award at the CU*Answers 2021 Leadership Conference on June 16th, 2021, at the JW Marriott in Grand Rapids, Michigan.

“Robert H. Mackay” award goes to Debie Keesee

June 22, 2021 - Debie Keesee, President/CEO of Spokane Media FCU in Spokane, Washington, was recognized by CU*Answers as recipient of the Robert H. Mackay award at the 2021 CU*BASE Leadership Conference held on June 16th in Grand Rapids, Michigan.

CUSO CU*Answers announces results of annual board election

June 18, 2021 - CU*Answers, a 100% credit union-owned cooperative, announced today that three credit union CEOs were chosen by their peers to serve a three-year term on the CUSO’s Board of Directors, during elections held at the 2021 Annual Stockholders meeting held on Wednesday, June 16, 2021.

CU*Answers offers enhancements to its online stop pay functionality

June 8, 2021 - CU*Answers has offered the ability to perform stop pays via its online banking product It’s Me 247 and mobile app for years. With the introduction of CU*BASE Release 21.05 (free to all credit unions on CU*BASE) enhancements have arrived.

CU*Answers offers new auto-post RDC deposit dashboard

June 8, 2021 - In the new CU*BASE 21.05 release, available free to all credit unions on the platform, a new Auto-Post RDC Deposit Dashboard has been included, announced cooperative CUSO CU*Answers. The analysis screens include the top hours for deposits, the top depositors, and month-over-month and quarter-over-quarter comparisons to allow a deep dive of the credit union’s RDC data.

CU*Answers OpsEngine promotes two leaders

June 8, 2021 - OpsEngine, the operations division of cooperative CUSO CU*Answers, announced that as part of its new vision for the team, two individuals will be moving into new management roles. Jeff Miller is being promoted to AVP of Operations and Business Development, responsible for the oversight and development of the operations management team and strategic planning for the department.

The Organizational Resource Development team at CU*Answers welcomes a new teammate

June 4, 2021 - CU*Answers is excited to announce that it has hired a new member of the Organizational Resource Development team, Rachel Nesloney. Rachel started as a recruiter for the team in late May.

CUSO presses recovery testing further by including end-of-month processing

June 1, 20 21 - CU*Answers has recently published a gap analysis report, detailing the activities around the spring High Availability (HA) rollover exercise, where live CU*BASE core processing was performed for a three-week period on systems at the secondary data center.

CU*Answers to host 21.05 data strategies release review

June 1, 2021 - CU*Answers, the 100% credit union-owned data processing CUSO, announced that the Asterisk Intelligence Team will host a review of data strategies implemented with the 21.05 CU*BASE release.

CU*Answers completes merger of Partnership Financial CU and Leyden FCU

June 1, 2021 - The CU*Answers Conversions team completed the merger of over 4,400 members from Leyden Credit Union into Partnership Financial Credit Union as of June 1st.

CU*Answers Web Services upgrades web hosting platform

May 28, 2021 - CU*Answers Web Services recently partnered with CU*Answers Network Services to upgrade the first of its shared hosting servers. This first upgrade is part of an ongoing program to be completed this year.

CU*Answers announces new development in the works for protections against brute force BIN attacks

May 26, 2021 - CU*Answers announced its EFT programming department will be implementing new card randomization features for all ATM/Debit/Credit cards. With brute force bin attacks on the rise, CU*Answers has committed to doing what they can to assist credit unions in making these attacks more difficult for hackers.

CU*Answers continues to innovate with 21.05 Release

May 26, 2021 - CU*Answers, the West-Michigan based cooperative CUSO, updated their flagship product CU*BASE to version 21.05 on May 24, 2021 for their online clients, adding features that offer convenience and improved functionality.

Tahquamenon Area Credit Union launches new website

May 24, 2021 - Tahquamenon Area Credit Union, in Newberry, Michigan, recently updated their website. The new design is responsive and has many great features such as rotating banners, how-to videos, news & information section, and integrated site search.

CU*Answers welcomes 1166 Federal Credit Union

May 21, 2021 - The CU*Answers Conversions team converted 1,144 members for 1166 Federal Credit Union to the data processor’s CU*BASE® platform in May. 1166, located in Swedesboro, NJ converted from the AMIS platform offered by MY CU Services.

CU*Answers welcomes ACBA Federal Credit Union

May 19, 2021 - The CU*Answers Conversions team converted 1,255 members for ACBA Federal Credit Union to the data processor’s CU*BASE® platform in May. ACBA, located in Pittsburgh, PA converted from the AMIS platform offered by MY CU Services.

CU*Answers retools subsidiary processing

May 17, 2021 - CU*Answers, the 100% credit union owned cooperative based in Grand Rapids, Michigan, has made great strides to improve the daily back-office functions for its core processing partners. The CUSO will soon release a greatly improved subsidiary processing toolset in their flagship core processing system, CU*BASE.

1-Click Credit Cards – credit union defined, member initiated

May 12, 2021 - Credit unions on the cuasterisk.com network are taking advantage of a smart new internet retailer approach to expanding their loan portfolio. 1-Click Credit Cards is a feature of the CU*BASE loan origination system that adds a complimentary, “hands-free” credit card opening solution to yesterday’s traditional member-generated application process. The traditional method isn’t going anywhere, but the new method gives lenders a “set it and forget it” way to support their members’ credit needs.

CU*Answers welcomes Limestone Federal Credit Union

May 11, 2021 - The CU*Answers Conversions team converted 4459 members for Limestone Federal Credit Union to the data processor’s CU*BASE® platform on May 1st, 2021.

CU*Answers updates CU*BASE release summary communications

May 11, 2021 - CU*Answers, the 100% credit union-owned, data processing CUSO, recently debuted a new email template for CU*BASE release summaries. This new email design will replace the previous template for future releases of CU*BASE, beginning with the 21.05 release.

How one core processor defines “High Availability”

May 11, 2021 - Every six months, CU*Answers conducts a live exercise as part of their Business Continuity Program by bringing core processing systems online at the high-availability data center, some 750 plus miles away from the production data center.

Rio Grande Valley Credit Union joins the CU*Answers family

May 10, 2021 - The CU*Answers Conversions team converted over 17,000 members for Rio Grande Valley Credit Union to the data processor’s CU*BASE® platform on April 1st. Rio Grande Valley CU, located in Harlingen, TX, converted from the Fiserv OnCU platform. The $149M credit union has five locations and represents the 5th Texas credit union to join the CU*Answers family.